Original topic:

Contacts App

(Topic created on: 10-30-2023 05:50 AM)
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GalaBo
Beginner Level 4
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I have a problem in the contacts app that it suddenly stop showing the lower bar of editing when open contact 
image
This bar

And kindly little bit lagging
Note : I'm installing the latest version 
image


Phone : Note 10 Lite
Android : 13
One UI : 5.1
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4 Comments
SamsungModerator4
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Hello. I’m Aya , Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

Setting - apps - choose app - force stop - storage - clear cache 

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

GalaBo
Beginner Level 4
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Hello Aya
Actually i try this solution in the first place and it didn't work
I can't understand what is the issue to solve it it happen suddenly and i don't know what to do
I can't edit any contact in my device
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SamsungModerator4
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Hello. I’m Aya, Samsung Moderator
we thank you very much for asking your question
I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you

GalaBo
Beginner Level 4
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Hi Aya
Do you think for this bug i should do this
For bug like this is it required to do a factory reset
Is there any other solution instead of what you say
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