Original topic:

Bugs after Android 12 update in Galaxy M31 - M315FXXU3CVH1 / M315FOJM3CCI1 / M315FDDU3CVH1

(Topic created on: 11-13-2022 10:21 AM)
Samsung_F7IyT28
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Bugs after Android 12 update in Galaxy M31 - M315FXXU3CVH1 / M315FOJM3CCI1 / M315FDDU3CVH1 - Date 7 November 2022

and many apps crashes after OS update

01.jpg02.jpg03.jpgtiktok crashed my phone after os updatetiktok crashed my phone after os updateteams crashes when calling after os updateteams crashes when calling after os update

2 Comments
Boudy2001
Active Level 7
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Uninstall apps then install them again
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Amira-elnagar
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Samsung_F7IyT28

Hello. I’m Amira, Samsung Moderator
we thank you very much for asking your question
I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you

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