Original topic:

Application update and new app installation fail

(Topic created on: 01-21-2022 02:43 PM)
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mmahboub
Active Level 2
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Since I have updated to android 12 im not able to update or install new apps

Tried clearing cash for app store and Google play services
Also tried uninstalling play store last updates 

Problem still existing 
4 Comments
اخرى
Did you try to reset your phone???
mmahboub
Active Level 2
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How to do it?
اخرى
First of all
Step one: open sittings
Step two: scroll down when you see general management
Step there: press reset
Step four: factory data reset
Step five : reset and then type your samsung account password
But before you do this all you need to backup your things by another phone by smart switch
mmahboub
Active Level 2
اخرى
I was hoping to have another option because I have work profile so it's not my best go to option

Any way thanks alot for your message and support
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