Original topic:

Ambient mode not working properly

(Topic created on: 01-10-2025 11:35 AM)
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Baaz123
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Ambient mode doesn't allow me to hear people talking when playing music. I just bought the headset yesterday and when I put boost voices in front of you only right mic works in boosting voices. 
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SamsungModerator4
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Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding

Ambient sound means the background sounds which are present in a scene or location.
You can control how much surrounding noise to let in. It means you can hear your surroundings clearly while you are listening to music outdoors, so you can quickly detect any potentially dangerous situations.
※ The feature can be used after you connect your earbuds to the Galaxy Wearable app for the first time.
When you activate ambient sound mode, you may hear sudden loud external sounds.

To use Ambient sound : Turn on ‘Ambient Sound’ in Galaxy Wearable app. Or Long press(Tapping and holding) earbuds’ touchpad to enable Ambient Sound after setting it as a preset tap-and-hold feature.


1. Launch the Galaxy Wearable app on the mobile device and tap the Ambient sound switch to activate the feature.
2. Drag the adjustment bar to adjust the ambient sound volume depending on the situation or place.
The ambient sound mode is activated and you can hear external sounds around you clearly.


1. Launch the Galaxy Wearable app on the mobile device and tap Touchpad.
2. Tap Left or Right under Touch and hold touchpad and select Ambient sound
3. Tap and hold the left or right earbud. The ambient sound mode is activated and you can hear external sounds around you clearly

If you have any other question, can you explain it to us

We are  at your service always
Thanks for your time

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Baaz123
Beginner Level 2
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I can't hear the voices with the music on at all mostly the music but no ambient audio. I'm not sure if the pair I have are defective or not.
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