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10-23-2020 04:49 PM in
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10-24-2020 05:56 AM in
اخرىوعطه الاذونات كامله
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10-24-2020 07:01 AM in
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10-24-2020 05:29 PM in
اخرىThank you for contacting Samsung KSA
hello dear ,
make sure that your device and apps are on the last update
each application that use the GPS information is required to allow the location permission. If the location isn’t searched on certain application, please check the location permission of issued application. On Apps screen, tap Settings > Apps > Select the issued application > Permissions > Location : Allow all the time
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10-24-2020 05:54 PM in
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10-24-2020 06:14 PM in
اخرىThank you for contacting Samsung KSA
Generally location information of Android devices is checked through GPS signal and Google *Network Location Provider(NLP) is used to improve location accuracy in indoors where GPS signal is not detected when checking the location
The location obtained by Google NLP may differ from actual current location if the Wi-Fi information of Google Server or the Cell information of Carrier base station is not exact and has error
For example, an incorrect location may be shared to Android devices when Wi-Fi or Cell information is changed as it takes some time to update actual current location on Google Server. This is not device defect or the problem of Mobile network carrier.
You can confirm Google NLP is enabled on your device at following steps, Settings -Location -Turns Google Location Accuracy on or not and Tap the back button, Improve accuracy -Check turn Wi-Fi scanning and Bluetooth scanning on or not
If current place at indoor appears based on the previous place, please check your place again by using the Google ‘Maps’ at outdoor where you can see the sky well after turning Google Location Accuracy and Wi-Fi scanning Off. Location should be turned on.
Please set the power mode to the high performance or optimized mode.
On Settings, tap Settings -Device care -Battery -Power mode -Choose High performance or Optimized
On Settings, tap Device care -Battery -App power management -Sleeping apps -Select trash icon and choose app -
Remove the application that needs the location information
If you have same problem consistently, please contact to the Authorized Samsung Service Center with your device
the link of the service centers :
https://www.samsung.com/sa_en/offer/service-centers/