corrupted file

[oblfollower]

I worked on a file in Samsung notes, now it doesn't open and a message "cannot open, corrupted file" appeared 

Could anyone help

[Blackyxvo]

sorry but I really dont know why

[Sara-nader]

Hello. I’m sara, Samsung Moderator.

Thank you for asking the question

We wish you a happy day

Based on your inquiry regarding 

I ask permission to perform the following steps

Setting - apps - choose app - force stop - storage - clear cache and clear data

We hope to solve the problem when you come as soon as possible

If you have any other inquiries

You will meet us under your command at any time

Thanks

[Aa_Bb]

I did that and not solved yet

[Amira-elnagar]

Hello. I’m Amira , Samsung Moderator
we thank you very much for asking your question

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you