Dear Customer, Thank you for contacting Samsung. It will be our pleasure to assist you. We are sorry to hear that you are facing an issue with your device. It will be our pleasure to assist you. Kindly get back to the nearest service center to fix this issue Tell us your location to tell you the nearest service location Or follow the below link to know the nearest service location to you http://www.samsung.com/eg/support/servicelocation/ we can support you through our “Live Chat” experts and remotely access your device through the following link: https://live-chat-static.sprinklr.com/test-html/index.html?env=prod&appId=602bd62d37a6803d49a6ec00_a... Live Chat working hours and Help Desk are from 9 AM to 6 PM Have a wonderful day. Thank you.
