Original topic:

Hi samsung waiting since 3 months

(Topic created on: 07-20-2021 09:52 PM)
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ENGMubarak
Beginner Level 3
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جالاكسى S
Hi samsung
I don't know why I don't receive any update since 1 April till now for my samsung galaxy s9 plus 
3 months no update 
May are joking or something wrong i need answer 

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3 Comments
Fahmoh
Active Level 6
جالاكسى S
Samsung changed their way for updating their line up. Your phone now will not get any firmware updates. It will only get security updates quarterly.
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ENGMubarak
Beginner Level 3
جالاكسى S
No
It isn't fair
Any direct link or direct website to contact
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samsungksa1
Moderator
Moderator
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جالاكسى S

Thank you for contacting Samsung KSA

Samsung has being worked closely with its OS and chipset partners, as well as over 200 carriers around the world to ensure that billions of Galaxy devices receive timely security patches. Based on this, Samsung releases monthly and quarterly firmware security updates on selected Samsung devices. But, availability of security update support may vary by device and market. Also, some carriers may only support quarterly updates for all applicable current models

any delay in delivering the security patch updates due to improvements on the update to make your experience with Samsung devices more secure

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