Why didn't we get the new update yet?

[AroAhmed]

A long time has passed and we are awaiting the new update and have not yet reached us, even though some phones have arrived, and they are the same phones with our phones

[Samsung_Expert]

Dear valued customer

Thank you for contacting Samsung Levant support 

May we know the model code for your device please as you can find it when you go to settings > about phone