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02-26-2022 01:40 PM in
جالاكسى نوت- Mark as New
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02-26-2022 03:21 PM in
جالاكسى نوتHello. I’m Samah, Samsung Moderator
we thank you very much for asking your question
I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you
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02-26-2022 04:18 PM in
جالاكسى نوتThanks for help, and i hope this problem vanishes in the next update
Thanks again
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02-26-2022 05:59 PM in
جالاكسى نوتFactory reset will solve the problem
If you Face any problem, send to us, we are always available to solve any problem
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02-26-2022 06:02 PM in
جالاكسى نوت- Mark as New
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02-26-2022 08:23 PM in
جالاكسى نوتyou are welcome :)
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04-06-2022 02:45 AM in
جالاكسى نوت