Hello. I’m Amira, Samsung Moderator Thank you for asking question We wish you a happy day Based on your inquiry regarding the update We ask you to make sure that your email is not activated on any other device We ask you to transfer all the names from your mail or SIM to the same mobile phone If you have any other question, can you explain it to us We are at your service always
Hello. I’m Amira, Samsung Moderator we thank you very much for asking your question
I recommend that you perform a factory data reset to resolve this issue using the steps:- Settings – Backup and reset - Factory data reset. Ensure all user data is backed up using the following methods:- 1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive. 2. Download and install smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch/ 3. Insert an SD card and move files from the device internal memory to the SD card. Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
Hello I’m Amira, Samsung Moderator we thank you for asking your question we do really apologize for the problem that you face You can visit the nearest Samsung service center and they will be able to help you Kindly send us your address to provide the nearest service center or you can find it following the below link: http://www.samsung.com/eg/support/servicelocation/ thank you
Thanks Amira, I already visit the service center but they told me that they didn't know how to solve this problem ad they never heard about something like this before & they ask me to do like you told me to reset factory my phone .
Hello I’m Amira, Samsung Moderator we thank you for asking your question we do really apologize for the problem that you face we really apologize but this option not available in Samsung device
