topic irritated by Samsung support team this is the last mobile iam gona use in Samsung Online Store

irritated by Samsung support team this is the last mobile iam gona use

harshavardhanreddy — Thu, 01 Oct 2020 12:12:36 GMT

i did pre-order the samsung galaxy note20 ultra and I got a coupon of 10k then I ordered galaxy A31(order id:- 11560404776) with that coupon and I had payed remaining amount of 10999, due to some courier issues the product was returned to samsung then I got a call from samsung and they said you will get a refund of 10999 and after getting that plz call back us we will arrange u the coupon they said, I received the refund amount of 10999 on September 19, then onwards iam calling to customer service they are not responding properly every time iam calling they are saying it will take 2-3 days iam literally irritated simply they are cheating the customers this is bad for u samsung 😤

Re: irritated by Samsung support team this is the last mobile iam gona use

Ehsank — Thu, 01 Oct 2020 13:07:30 GMT

contact them on WhatsApp and on get help section as well

Re: Re: irritated by Samsung support team this is the last mobile iam gona use

Ehsank — Thu, 01 Oct 2020 13:08:05 GMT

and if you done that already then

go to this link and lodge ur complain to Samsung first

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=50&siteCode=in

then send email to service head

servicehead.in@samsung.com

Re: irritated by Samsung support team this is the last mobile iam gona use

randomguy08 — Thu, 01 Oct 2020 13:11:48 GMT

no use of reporting to anyone, higher management is worst than customer support. I'm following up since 2 weeks for one of my issue and still there is no resolution provided where it supposed to be addressed within a week

Re: irritated by Samsung support team this is the last mobile iam gona use

randomguy08 — Thu, 01 Oct 2020 13:25:14 GMT

as a last try drop an email to CEO desk from below link, I know that they are also worst but give a try

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=592&PROD_ID=G303850

Re: Re: irritated by Samsung support team this is the last mobile iam gona use

harshavardhanreddy — Thu, 01 Oct 2020 13:29:36 GMT

I also did that bro waiting for reply

Re: irritated by Samsung support team this is the last mobile iam gona use

randomguy08 — Thu, 01 Oct 2020 13:36:31 GMT

okay

Re: irritated by Samsung support team this is the last mobile iam gona use

Bulón — Thu, 01 Oct 2020 14:59:49 GMT

Hello, could someone help me, my pencil does not trigger the camera, what will happen?

Re: irritated by Samsung support team this is the last mobile iam gona use

Anikroyale — Thu, 01 Oct 2020 16:56:29 GMT

You have already received a refund, which coupon are you asking for?

Re: Re: irritated by Samsung support team this is the last mobile iam gona use

harshavardhanreddy — Thu, 01 Oct 2020 16:59:38 GMT

total amount 20999 but I received 10999 and 10000 not received iam asking for that first read clearly

Re: irritated by Samsung support team this is the last mobile iam gona use

Anikroyale — Fri, 02 Oct 2020 03:06:16 GMT

Write clearly so that someone could read clearly. Did you try using that coupon again?If yoi tried and the 10k coupon you received for the N20U didn't work, it is gone forever, don't rage out here, email the CEO and tell him that you did not cancel the product, and ask him for a new coupon, though. you have a very less chance of receiving it.

Re: irritated by Samsung support team this is the last mobile iam gona use

Samsung_Support3 — Mon, 05 Oct 2020 18:01:18 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support