topic Re: My Disappointing Experience with Samsung Z Fold 7 – Please Read Before You.. in Galaxy Z Flip | Galaxy Z Fold

My Disappointing Experience with Samsung Z Fold 7 – Please Read Before You Buy

Members_IFsjond — Fri, 17 Oct 2025 11:24:51 GMT

I’m writing this post to make other customers aware of the kind of experience I’ve had with my Samsung Z Fold 7, and the complete lack of accountability I’ve faced from the brand.

I purchased the Z Fold 7 (₹1.62L) earlier this month, and within just a few days, I noticed an issue with the touchscreen on the cover display. I immediately visited the Samsung Service Center, where I was told it would take about a week to get a replacement under the DOA (Dead on Arrival) policy.

Since then, it’s been over 11 days — and despite raising multiple escalations, including to the CEO office, the issue is still not resolved.
The service center even confirmed twice on Samsung’s recorded line that my device would be replaced.

But when I was finally told yesterday that I’d receive the replacement “in a few hours,” I was suddenly informed that the DOA has been denied due to a small dent on the frame — something I was never even aware of.
The phone was used for only 4–5 days, always in a protective cover, and has been lying with the service center for over 9–10 days.

This reasoning is unacceptable.
A minor cosmetic mark cannot be used to deny replacement for a verified manufacturing defect.

This entire process has cost me time, energy, and mental peace. I’ve exhausted every possible escalation route — from service center to CEO support — and all I’ve received are scripted replies and apologies with no action.

I’m sharing this so that others thinking of buying a Samsung flagship device are aware of what can happen when something goes wrong.
For a brand that positions itself as “premium,” this experience has been the complete opposite.

Please check your device thoroughly from day one, document everything, and be very cautious when relying on Samsung’s after-sales promises.

Re: My Disappointing Experience with Samsung Z Fold 7 – Please Read Before You..

Ganeshmp — Fri, 17 Oct 2025 11:36:47 GMT

😮

Re: Re: My Disappointing Experience with Samsung Z Fold 7 – Please Read Before..

Rahul876 — Fri, 17 Oct 2025 12:07:35 GMT

Don't buy or suggest anybody to buy samsung products brother . Samsung is now worst in every field . I have also issue in my halaxy a56 recently purchased at 40k but regretting lot now . This phone have average camera , laggy animation , noisy sound quality and lot more thing . It seems i have wasted 40k . Samsung is now scamsung brother . In future i didnt buy or suggest anynody to buy their products ..

Re: Re: Re: My Disappointing Experience with Samsung Z Fold 7 – Please Read Be..

Ganeshmp — Fri, 17 Oct 2025 12:09:31 GMT

Sure😬

Re: My Disappointing Experience with Samsung Z Fold 7 – Please Read Before You..

Rahul876 — Fri, 17 Oct 2025 12:18:18 GMT

If you invest ₹1.6lakh go with Apple products brother . Samsung just hype the product for selling purpose and then the reality you know . Its one ui is very laggy and delayed . Recently Origin os launched how that ui refined for better smoothness amd user experience for vivo and iqq . If yoi invest lot of momey for a product in futuer then go with Apple brother ..

Re: My Disappointing Experience with Samsung Z Fold 7 – Please Read Before You..

prabhu545 — Sat, 18 Oct 2025 13:47:47 GMT

I had similar experience with my z fold 7, i bought it during pre launch, the phone had a slight opening on the top corners , it does not close completely, I had requested for a replacement on. Day 3 of purchase, and logged a ticket, since then the whole cheap support team had been stating to me that it's normal, but their own store display devises were completely closing, they were denying it without a fact and didn't help me with any replacement or resolution...they have third grade support team whose life destiny is to deny legitimate customers of their right...

Adding to their shameless act, they deleted my post on members app like 10 times...cheap company with cheap team... your on your own once you purchase your device...

Re: My Disappointing Experience with Samsung Z Fold 7 – Please Read Before You Buy

cs_member10 — Wed, 22 Oct 2025 06:04:21 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have checked and confirmed that your concern has already been highlighted to our dedicated team. You will receive an update from them shortly.

Warm Regards,
Samsung Customer Support