topic Re: Horizontal lines on Samsung note 9 screen. in Galaxy Note

Horizontal lines on Samsung note 9 screen.

vishwa2000 — Sun, 17 Nov 2019 17:34:55 GMT

I have a Note 9 that has horizontal lines show up on the screen. Originally I thought it would be random times when the lines would show up, but I've now found they show up when the brightness of the screen is turned down. It also do disappear for hours for no reason. I've restarted the phone and the problem always comes back. The horizontal lines are not static and are always moving up and down (not scrolling). If I take a screen shot of the phone, the lines are not present. Sending my phone into Samsung for 2 weeks to examine the phone was an option for me. So I sent it to their service center. They did flash reset but it didn't work out. They replaced my LED panel which did not resolve the problem. And my warranty period is over now. Please advise me what to do next.

Specifications:

Model Number: SM-N960F

One UI version: 1.0

Android version: 9

Those lines on the display

Re: Horizontal lines on Samsung note 9 screen.

kunal5 — Sun, 17 Nov 2019 17:26:07 GMT

start the phone in safe mode use it for some time and then restart the mobile same happened with me but after i did this step problem never occured!

Re: Horizontal lines on Samsung note 9 screen.

rvivek — Sun, 17 Nov 2019 17:40:13 GMT

I too faced the same issue. Took to Samsung care. They said it might have caused due to phone dropped or continuously charged.... It just happened 1 month before warranty expiry.... Hence they replaced the display module. But I never dropped nor continuously charged.... One fine morning it just happened suddenly...

Re: Horizontal lines on Samsung note 9 screen.

ipradeepsah — Sun, 17 Nov 2019 17:38:49 GMT

.contact to service centre as soon as possible /best wishes

Re: Horizontal lines on Samsung note 9 screen.

Anonymous — Sun, 17 Nov 2019 17:43:52 GMT

how did this happened

first please purchase the extended warranty or purchase insurance policy for this if dont have these then Samsung will charge you

Re: Horizontal lines on Samsung note 9 screen.

Him9826 — Mon, 18 Nov 2019 05:15:23 GMT

This is display burn in issue and Amoled displays have these issues so visit service center and they will change your display free of cost if phone is under warranty.

Re: Horizontal lines on Samsung note 9 screen.

eddardstark — Mon, 18 Nov 2019 05:37:45 GMT

i had this issue due to magnetic case cover took it off and it never came back

Re: Horizontal lines on Samsung note 9 screen.

vishwa2000 — Tue, 19 Nov 2019 10:33:52 GMT

I too thought that it's a LED burn, but even after replacing the display it doesn't work out..😕

Re: Horizontal lines on Samsung note 9 screen.

vishwa2000 — Tue, 19 Nov 2019 10:34:49 GMT

But I have never used the cover or a case..😐

Re: Re: Horizontal lines on Samsung note 9 screen.

eddardstark — Tue, 19 Nov 2019 12:24:39 GMT

then your display is going off run to the service centre

Re: Horizontal lines on Samsung note 9 screen.

Drdeeps — Fri, 04 Sep 2020 02:46:30 GMT

I m facing similar problem,after software update

Re: Horizontal lines on Samsung note 9 screen.

DhvanitShah — Sun, 06 Sep 2020 13:07:15 GMT

Did you get any solution? I have got this issue on my note 9 from today.

Re: Horizontal lines on Samsung note 9 screen.

Basily — Fri, 18 Sep 2020 05:02:44 GMT

finally I guess they have updated in September, the same yellow screen issue, which started with my note 9 as well after their March 2020 update got fixed or seems to be fixed now in September 2020, but really a shame that Samsung did not acknowledge its their fault even after repeatedly reporting their service center here in Bangalore to report and check for solution in-house instead bluntly kept telling us to shell around $250 - $300 for screen replacement !!! I wonder how many users during this pandemic situation would have faced these terrible issues with their high end flagship phone as if the current pandemic was not giving them enough trouble reall a shame on Samsung responsibility to own and acknowledge their faults instead trying to push it under the carpet and now slowly trying to fix them!!!

Re: Horizontal lines on Samsung note 9 screen.

cs-member13 — Sat, 19 Sep 2020 13:37:26 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Hope your issue got resolved if not then we would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Horizontal lines on Samsung note 9 screen.

NirajsNaik — Mon, 28 Sep 2020 02:36:07 GMT

I am facing the same problem of Horizonal lines on the screen since yesterday for my Note 9 phone which I bought in September 2019. I have sent the Error report along with the display screen shots through Samsung Member application. Please help

Re: Horizontal lines on Samsung note 9 screen.

Samsung_9wuBcV2 — Tue, 20 Oct 2020 18:32:49 GMT

Dear Samsung Support,

I am facing same issue on my S9 plus after the March 2020 update. Either it is due to the update or the update spoiled the hardware.

The issue is that when there are visible yellowish lines when the display brightness level is between 20% to 80%. Because of this we are unable to use the auto brightness.

If this issue is not solved don't think that we are going to upgrade the phone to new one, but we will leave Samsung and move to other good brands which are trust worthy.

Best Regards,

Samsung Member

Re: Horizontal lines on Samsung note 9 screen.

VaibhavNote9 — Fri, 30 Oct 2020 08:35:04 GMT

Hi Vishwa - did you get a solution to this? I have had this issue on my Samsung Note 9 immediately after the expiry of the one year warranty. It happened randomly one fine day. I did not drop the phone (I am very careful in this regard) and was in fact using Samsung's original Note 9 case. When i took this to service centre, they immediately told me that display is damaged and I will have to replace the display, costing around 18k. I was aghast to hear that, when i insisted that I did not drop the phone and hence the display should not have been damaged, they shrugged their shoulders.
I decided to use the phone as it is. Then after 3-4 months of bad display, the horizontal lines suddenly vanished, and the phone's display was as sharp as before. Unfortunately this lasted for only a month. Since last 15 days again the lines are back and this time, the display is even worse.
I am finally left with no option but to replace the display. Interestingly, my colleague who has two Samsung 8 in her family said that she faced the same issue on both these phones, and she was pretty confident that the phones were not dropped and thus damaged.
Should I change the display? What is the guarantee that after changing display, this issue will not crop up again?
This is totally unexpected of the flagship device of Samsung, and I am unsure as to what to do

Re: Horizontal lines on Samsung note 9 screen.

pavansp — Tue, 03 Nov 2020 04:20:38 GMT

I have the same issue. It is intermittent. When I open an app that plays video, the screen is fixed and back to normal. Closing the app brings the lines back.

Re: Horizontal lines on Samsung note 9 screen.

pavansp — Tue, 03 Nov 2020 04:35:04 GMT

I restarted in safemode. But that did not fix the issue. I am confident it is a software and possibly screen brightness issue. What I noticed was that when I restarted the phone, the lines actually appeared on the SAMSUNG white text that displays during start up. Again while any application that plays video is open, the screen is sharp and crystal clear. Closing the app makes it goes back to normal.

Re: Horizontal lines on Samsung note 9 screen.

Stotrapama — Sun, 08 Nov 2020 18:52:04 GMT

I have the exact same issue after I gave them for repair(overheating issue).

For the past two months I have been circling them but everytime they give back with the same problem. They claim to have changed everything 🤯. But display problem persists