topic Re: Playing 4k videos issue in Others

Playing 4k videos issue

VirruK — Sat, 15 May 2021 16:01:15 GMT

Hello I'm using samsung m51 and I would like to ask that how can I play 4k videos on my phone ? I have the latest system update and the 4k videos are laggy while playing. Is there a solution ?

Re: Playing 4k videos issue

SubhankarRout — Sat, 15 May 2021 16:28:31 GMT

Try using the default video player embedded to Gallery app. Tap on the 3 button from right side and the option appears .

If that's an issue amd its not even playing in the default player, then try on Google photos app.

Even if thats a problem then you may try some 3rd party apps.

Re: Re: Playing 4k videos issue

VirruK — Sat, 15 May 2021 17:25:23 GMT

I tried playing in photos, and samsung videos app there only audio is playing and for vlc it's lagging if u have a samsung phone too try testing. And does samsung m51 support playing 4k videos ? I know that u can shoot 4k at 30fps but can we play downloaded videos smoothly ?

Re: Re: Re: Playing 4k videos issue

SubhankarRout — Sat, 15 May 2021 17:31:41 GMT

Just saw a YouTube video on 4k video testing on Galaxy m51 and unfortunately the device plays the 4k videos where the duration is short but for heavy file size and long duration 4k videos, the device is not well optimized and performs average on all third party apps.

Thank you

Re: Playing 4k videos issue

VirruK — Sat, 15 May 2021 17:35:34 GMT

Okk I'll test out playing a couple of videos thanks ... Anyways the phone m51 is good 👍

Re: Playing 4k videos issue

cs-member13 — Tue, 18 May 2021 17:32:59 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Playing 4k videos issue

candygokul — Wed, 27 Jul 2022 06:59:07 GMT

4k video not supporting in my samsung m33 5g model mobile phone

Re: Playing 4k videos issue

VirruK — Wed, 27 Jul 2022 07:13:17 GMT

I got to know about playing 4k and 2k videos .. the solution is u can download mkv 4k or 2k files.. m51 supports that but not MP4 4k ... So u can enjoy mkv 4k or 2k

Re: Playing 4k videos issue

Members_BKhG4Bt — Fri, 12 Aug 2022 15:23:21 GMT

Same thing I have also experienced .....did you find the solution?

Re: Playing 4k videos issue

ɖąཞƙʂɬąཞ — Sun, 02 Oct 2022 08:41:35 GMT

Same here bro... Just bought the M33 5G and it cannot handle 4k videos. Useless Phone. Bought because of y brother, he believes in samsung so much... LOL. My first samsung phone and disappointed.

Re: Playing 4k videos issue

SarathAmmineni — Sat, 29 Apr 2023 10:29:31 GMT

Hey I'm using Samsungf41 mobile but I have video playing issues 4k live video not playing in mobile suddenly it got stuck I have try many times but no use how can I solve this issue can please help me

Re: Playing 4k videos issue

ChaosClown — Fri, 01 Sep 2023 06:16:08 GMT

In my case, when I play 4k HDR/4k video in YouTube, the videos quality drops to 480p automatically.