topic Z flip 5 bad service in Z Series

Z flip 5 bad service

and75 — Tue, 07 Nov 2023 10:34:47 GMT

Got z flip 5 end of August and September hinge started giving problems. Contacted Samsung and they send me to their service centre phone got send away for repairs but came back not fixed only software update being done.phone got send. Away again came back same story software update being done. Went to store where i got the phone they send it t away 2weeks later phone came back same story nothing done to hinge software update. Phone Samsung again the gave me another service centre to take the phone. But I'm sick of going to pilar to post and nothing is being done.dissapointed in service being provided and I strongly believe my next phone won't be a Samsung again

Re: Z flip 5 bad service

Tendai777 — Tue, 07 Nov 2023 11:08:38 GMT

Shame

Re: Z flip 5 bad service

MercyM — Tue, 07 Nov 2023 12:07:14 GMT

That's bad. Sorry about that 😕.

Re: Z flip 5 bad service

outcast1 — Tue, 07 Nov 2023 12:15:43 GMT

Same happened to me the first time i went for a battery replacement instead of replacing the battery they did a software upgrade and only the 2nd time did they replace the battery

Re: Re: Z flip 5 bad service

and75 — Tue, 07 Nov 2023 12:25:21 GMT

It's sad they make so much promises on good service but instead after giving you your phone the just don't care.samsung phones everytime and olapolagise for the inconvenience but still nothing happens

Re: Z flip 5 bad service

SamsungComm1 — Wed, 08 Nov 2023 12:39:04 GMT

Thank you for reaching out and75

Our sincere apologies for the inconvenience caused.

Please provide your contact details, full names and the reference numbers for the jobs so we can escalate to our VOC department for them to have a look at your case. Please email the details to tellus@samsung.com

Re: Re: Z flip 5 bad service

Members_NzQkwKj — Thu, 18 Jan 2024 09:16:07 GMT

Hi there Was this ever resolved? I have similar issues and being sent from pillar to post with multiple promises but no resolution!