topic Re: Smart tv in Consumer Electronics

Smart tv

Neesy786 — Sat, 29 Oct 2022 20:38:46 GMT

My TV just went dark...lost picture

Why

Re: Smart tv

Tsogo_sam05 — Mon, 31 Oct 2022 12:28:22 GMT

Hi Neesy786

Thank you for reaching out to us.

Restart your TV.

Unplug your TV from the wall socket.

Wait 30 seconds, then plug your TV back in. Should the issue persist, Please advise if you Can you see this signal input message or not tuned indicator (or a similar message)?

Re: Smart tv

Neesy786 — Mon, 31 Oct 2022 12:42:18 GMT

The screen is just blank

Re: Smart tv

Tsogo_sam05 — Tue, 01 Nov 2022 10:48:43 GMT

Hi Neesy786

We will book the unit for service and send a technician out to assess the unit. Please note that if the unit is out of the 24 months warranty period there will be a call out fee of +-R770, this excludes labor costs.

Please provide the following details for the booking:
Model number.
Serial number
Purchase date.

Address.
Contact number/s

Please email the details to tellus@samsung.com and Att. Bonolo (also attach the proof of purchase if the TV is in warranty)

Re: Re: Smart tv

Neesy786 — Tue, 01 Nov 2022 11:10:56 GMT

Technical support has already collected my tv