topic Re: Re: S23 Ultra S pen 🖊 couldn't connect issue in Galaxy S

S23 Ultra S pen 🖊 couldn't connect issue

Chirag1500 — Sat, 13 Apr 2024 11:47:19 GMT

Dear All,

I am experiencing a technical issue with my Samsung Galaxy S23 Ultra running One UI 6.1. While watching videos or using YouTube, I am repeatedly prompted with an error message stating that the S Pen cannot connect. When I click on the error message, it takes me to the S Pen settings, where it shows that the S Pen is already connected and inserted in the phone. This issue persists even after multiple S Pen resets.

Has anyone encountered a similar issue and found a solution? I would greatly appreciate any guidance or suggestions to resolve this problem.

Thank you for your attention to this matter.

Best regards,

Chirag

Re: S23 Ultra S pen 🖊 couldn't connect issue

MOQBALI — Sat, 13 Apr 2024 12:17:12 GMT

The pen needs programming. I advise you to visit a Samsung technician for inspection

Re: Re: S23 Ultra S pen 🖊 couldn't connect issue

Chirag1500 — Sat, 13 Apr 2024 12:18:58 GMT

@Moqbali, did you face the same issue with the S23 Ultra phone after upgrading the software? Or how long will it take for programming?

Re: S23 Ultra S pen 🖊 couldn't connect issue

MOQBALI — Sat, 13 Apr 2024 12:20:47 GMT

Yes, but this after I replaced screen S23 Ultra.

Re: Re: S23 Ultra S pen 🖊 couldn't connect issue

Chirag1500 — Sat, 13 Apr 2024 12:23:46 GMT

@Moqbali, My phone is brand new. I purchased the end of DEC 2023, and I only updated UI version 6.1 after the upgrade. issue is promting, my phone screen is not broken or replaced. Might be someone has different solution in this case.

Re: S23 Ultra S pen 🖊 couldn't connect issue

Zammi — Sat, 13 Apr 2024 15:53:12 GMT

Your phone temperature should be going up while watching YouTube/ video. Heating is one of the issues S23 users are reporting after 6.1 upgrade. Didn't you receive the April update yet? That should resolve some of the issues.

It would be better if you back up the phone and do a factory reset. You can do a complete cloud back from settings/accounts and backup.

Re: Re: S23 Ultra S pen 🖊 couldn't connect issue

Chirag1500 — Sat, 13 Apr 2024 16:10:29 GMT

I have done reset the phone, and however, the issue is the same persistence. I have doubt why it's issue is coming during the watch the video only?

Re: Re: Re: S23 Ultra S pen 🖊 couldn't connect issue

Zammi — Sun, 14 Apr 2024 02:01:03 GMT

Hopefully, you will get the April update next week. Let's see if it resolves the issue.

Re: Re: Re: Re: S23 Ultra S pen 🖊 couldn't connect issue

Chirag1500 — Sun, 14 Apr 2024 03:16:00 GMT

Bro, already, the month of April 2024, patches are installed, and it's up to date. I have no idea why this issue is occurring frequently. Appreciate you have other ideas about this issue?

Re: Re: Re: Re: Re: S23 Ultra S pen 🖊 couldn't connect issue

Zammi — Sun, 14 Apr 2024 09:21:33 GMT

Oh, I see. I can think of a few possible reasons.

1. April update hasn't fixed the overheating issue.
2. Phone is switching to flight mode.
3. Your phone cover or any accessory connected to the phone has magnetic parts. That interferes with the s-pen.

Re: Re: Re: Re: Re: Re: S23 Ultra S pen 🖊 couldn't connect issue

Chirag1500 — Sun, 14 Apr 2024 09:28:08 GMT

Yep, I use book cover for my S23 Ultra phone. That cover has a middle magnet. However, how it's intract the S Pen 🖊 and the S Pen and Megnet both are opposite. It's has any possibilities?

Re: S23 Ultra S pen 🖊 couldn't connect issue

Samsung_specialist — Wed, 17 Apr 2024 12:14:02 GMT

We apologize for this inconvenience , can you try these steps:

- Tap the notification then allow permission of ‘nearby devices'.
- Go to Settings > Advanced features > S Pen > Air Action.
- Tap on More (3 vertical dots), then choose Reset S Pen then Allow ‘Nearby devices’ permission.
- Allow permissions of Air command app regarding ‘Nearby devices’ and ‘Physical activity’.
- Try to test the SPen through the member app
- Try to remove all the accessory or cover from the device

if the issue still there please visit the nearest service center to you: https://www.samsung.com/ae/support/service-center/