photo problem

Anjali1008 — Thu, 03 Sep 2020 17:44:41 GMT

whenever I shoot a photo. after a few moments it shows like this ¡¡. please tell what we should do....

Re: photo problem

Anonymous — Thu, 03 Sep 2020 17:48:37 GMT

shows like what ? give screenshot

Re: photo problem

Ehsank — Thu, 03 Sep 2020 17:56:24 GMT

we didn't see ur pic here
but tell my you stored in sd card?

Re: photo problem

cs-member13 — Sat, 05 Sep 2020 05:57:58 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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