topic Re: WIFI problem in Tech Talk

WIFI problem

Amit0007 — Sun, 30 Aug 2020 13:27:42 GMT

Wifi of M21 not detected from Lenovo G50 laptop, but other phone like LG , Honour all are detected by m21 and my Laptop both, please solve.

Please note if I connect with Bluetooth and USB with laptop mobile hotspot working and giving internet to laptop.

Re: WIFI problem

Anonymous — Sun, 30 Aug 2020 13:32:12 GMT

this is a strange problem,sorry I can't help.

Re: WIFI problem

Ehsank — Sun, 30 Aug 2020 13:37:07 GMT

try these one by one

1. Forget all WIFI devices which were connected earlier.
Again turn on WIFI> Scan> and try to connect.

2. Or click on "add network "and try to add manually.
If after all settings if won't work then

3. Reset network settings (Scroll down notification panel >Settings>General Management>Reset >Reset network settings)

If even after above settings not resolved then do below option to check

4. Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks>WIFI).

Re: WIFI problem

Anonymuos — Sun, 30 Aug 2020 14:10:37 GMT

Try updating the network driver of your PC/ Laptop. Control panel> Hardware and sound> Device manager > Network adapters - here you will get the name of the specific network adapter in your computer. Search for network adapter drivers for your Windows version and manufacturer (hp , Lenovo etc.). Download and install the latest driver available.

Re: WIFI problem

Amit0007 — Sun, 30 Aug 2020 15:07:53 GMT

As instructed , all the action done, but problem still over there.

Re: Re: WIFI problem

Ehsank — Sun, 30 Aug 2020 15:32:36 GMT

did you try to add manually

Re: WIFI problem

Amit0007 — Sun, 30 Aug 2020 15:52:55 GMT

Everything has
done but problem not solved

Re: WIFI problem

RjKingRj — Sun, 30 Aug 2020 18:56:40 GMT

wait for next update

Re: WIFI problem

cs-member13 — Thu, 03 Sep 2020 14:16:38 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve Wi-Fi issue kindly follow below given step:-

- Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for contacting Samsung.

Warm Regards,
Samsung Customer Support