topic Re: DENYING MY RIGHTS in Tech Talk

DENYING MY RIGHTS

DrJakePj — Mon, 24 Aug 2020 07:11:21 GMT

Bought a galaxy note 10 plus and my phone is now having moisture detecting issue in the charging port, the phone has never been exposed to any liquid ,hats off to the so called water resistance LOL. My phone is running under warranty and the service center is denying to repair my phone saying the parts are not available ,the warranty runs out in two months and they are not allowing me to claim my warranty. I have contacted the customer care service for solution and they told me to file a case and i did and no follow up was given. #samsung we pay a huge amount of money for your phone and your service should be also in that Quality. A phone under warranty should never be denied of service. Had my worst experience with Samsung .

Re: DENYING MY RIGHTS

DarshanChatterjee — Mon, 24 Aug 2020 07:41:05 GMT

Please visit other nearest service center. Cause it's your money. If you still wait for them then they will delay your service. So. Try to visit another service center.

Re: DENYING MY RIGHTS

ѵօϲɑӀ4ӀօϲɑӀ — Mon, 24 Aug 2020 07:52:12 GMT

Same thing happened with me for my Buds+, these azholes just do extortion of money and cry when its about Services.

Re: Re: DENYING MY RIGHTS

DrJakePj — Mon, 24 Aug 2020 07:54:48 GMT

there are like only 2 servic center opened near my place due to covid,... am getting the same response from both of them brother

Re: Re: DENYING MY RIGHTS

DarshanChatterjee — Mon, 24 Aug 2020 08:01:47 GMT

😕 This is really bad experience you're getting. Then you can just wait for the response of your filed case. Somehow if you can force them to take your order to bring the needed parts , that's what you can do right now.

Re: DENYING MY RIGHTS

DrSticky — Wed, 26 Aug 2020 16:08:05 GMT

my device had same problem. s20 ultra. device is with them for last 15 days. they have supply n demand problem. go to consumer forum you might get new device.

Re: Re: DENYING MY RIGHTS

DrJakePj — Wed, 26 Aug 2020 16:13:48 GMT

the consumer forum in this app or the samsung customer service website?

Re: DENYING MY RIGHTS

DrSticky — Wed, 26 Aug 2020 16:18:21 GMT

it's a site https://consumerhelpline.gov.in/ncd2016/microsite/ you can escalate to CEO from samsung site.

Re: DENYING MY RIGHTS

DrJakePj — Wed, 26 Aug 2020 16:52:15 GMT

thankyou brother 🙂

Re: DENYING MY RIGHTS

Samsung_Support5 — Wed, 26 Aug 2020 16:57:12 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support