After AltZ update

PremSinghThakur — Tue, 25 Aug 2020 16:02:58 GMT

I have A51 when after update AltZ my camara capture photo not good poor emage.

Re: After AltZ update

Ehsank — Tue, 25 Aug 2020 16:17:53 GMT

but Alt Z is not related to camera

Re: After AltZ update

DarshanChatterjee — Tue, 25 Aug 2020 16:52:15 GMT

There is nothing to do with camera. It's just a secure folder's extra feature.

Re: After AltZ update

cs-member13 — Thu, 27 Aug 2020 11:09:32 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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