topic Re: Re: charging issues in Tech Talk

charging issues

hs694456 — Tue, 25 Aug 2020 07:47:57 GMT

I am using Samsung Galaxy a30 since last 14 months. When I updated my samsung for android 10 ad one ui 2.0 i am facing charging related issue it's not charging fast as it was charging before but some time its charging fast and some time not now it increased to next level where it stops charging the phone ....

Re: charging issues

Ehsank — Tue, 25 Aug 2020 08:05:36 GMT

did you check with other handset

Re: Re: charging issues

hs694456 — Tue, 25 Aug 2020 08:10:41 GMT

like ? what to check with other handset!!

Re: Re: charging issues

Ehsank — Tue, 25 Aug 2020 08:16:34 GMT

means check ur charger with other handsets

Re: charging issues

cs-member13 — Thu, 27 Aug 2020 10:18:40 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the charging issue kindly follow below given steps:-

1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.

2. Charge the device:- Please charge the device in switch off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.

For more information kindly check the instructions provided in below given link:-
https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/

After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern.
(Samsung Members app > Get help > Feedback > Error report/ask question).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support