topic Re: Network issue in Tech Talk

Network issue

kanishque — Thu, 20 Aug 2020 16:04:20 GMT

Please issue an update to fix the network drop issue, it's almost impossible to work when facing this issue. Two different phones with same network operator and same plane works differently. Samsung m31's network drops abruptly while the other one's connectivity is smooth.

Re: Network issue

Anonymous — Thu, 20 Aug 2020 16:05:42 GMT

yes brother have network issues but wait for update hope samsung fix this and also send feedback to samsung via member app

Re: Network issue

rajkm008 — Thu, 20 Aug 2020 16:15:47 GMT

Reset network settings
open settings >general management >reset>network reset

Re: Network issue

rajkm008 — Thu, 20 Aug 2020 16:18:06 GMT

keep sim card network as 2g/3g/4g auto...

Re: Network issue

rajkm008 — Thu, 20 Aug 2020 16:20:55 GMT

reset the device once (create backup before resetting the device if you're heading for it) if even problem persists send the feedback to Samsung via members apps main page. visit nearby Samsung service centre and ask them to fix the issue hope they can resolve the problem

Re: Network issue

Samsung_Support5 — Sat, 22 Aug 2020 11:14:02 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support