topic Re: Re: charging issue in Tech Talk

charging issue

cbsahab — Tue, 31 Dec 2019 16:47:27 GMT

Jab adopter connect ho raha hai cable charging dikha raha hai pahle fast charging dikhata tha ????

Re: charging issue

Anikroyale — Tue, 31 Dec 2019 19:17:18 GMT

Go to device care 》battery and turn on fast cable charging.

Re: Re: charging issue

Anikroyale — Tue, 31 Dec 2019 19:17:35 GMT

Mark as answer if helps! Cheers!

Re: charging issue

sahil265 — Tue, 31 Dec 2019 20:22:16 GMT

cable khraab ho gaya bhai

Re: charging issue

sahil265 — Tue, 31 Dec 2019 20:22:21 GMT

same problam

Re: charging issue

mkarthick — Wed, 01 Jan 2020 13:33:20 GMT

what phone are u using

Re: Re: charging issue

cbsahab — Wed, 01 Jan 2020 14:43:59 GMT

m20

Re: Re: charging issue

cbsahab — Wed, 01 Jan 2020 14:44:33 GMT

already enabled

Re: charging issue

andy004 — Sun, 26 Jul 2020 06:12:52 GMT

i have j8 infinity moble i am facing this problem what should I do?

Re: Re: charging issue

cbsahab — Sat, 15 Aug 2020 10:49:35 GMT

once master reset ur device

Re: charging issue

cs-member13 — Sat, 29 Aug 2020 08:49:45 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Hope your issue got resolved. If issue still kindly follow the given below steps:-

1. If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. (If available)
Note: We always recommend to use genuine Samsung charger for charging your device.

2. Charge the device in switch off condition:- Kindly follow the standard charging procedure. i.e. please charge the device in switch off condition for a minimum of 10 minutes.

If not resolved:- (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good:- Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support