topic Re: Note 9 discoloration Issue in Tech Talk

Note 9 discoloration Issue

Sufeemohammad — Sun, 14 Jun 2020 11:52:43 GMT

hi I have a note 9 purchased last year I am facing display discoloration issue for past few weeks and when I checked online, I could see that lots of people are facing the same issue. kindly suggest how to fix this issue.

Re: Note 9 discoloration Issue

SCORPIONADHVI — Sun, 14 Jun 2020 19:50:46 GMT

Samsung Note 9 Display Problems
Please Join only if you are facing the Display discoloration or Overheating or horizontal lines on display when the brightness is set to low. All these issues are started recently after software update, not by any accidental or physical damage to display.

https://t.me/samsungDisplayProblem

Re: Note 9 discoloration Issue

AMPK — Tue, 16 Jun 2020 05:42:44 GMT

Send error report to Samsung

Re: Note 9 discoloration Issue

cs_member10 — Tue, 16 Jun 2020 06:14:15 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Display issue" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: Note 9 discoloration Issue

Sufeemohammad — Wed, 05 Aug 2020 16:19:09 GMT

I tried this but it didn't work, I seems that either it's a Firmware glitch or manufacturing fault from Samsung's end and it happened immediately after March 2020 update. I want my device to be fixed without any charges like others are getting globally,because the problem is from your end.

Re: Note 9 discoloration Issue

AK0101 — Tue, 11 Aug 2020 14:31:35 GMT

All indian Users of Note 9

Please follow this link to escalate to CEO help desk

https://www.samsung.com/in/support/write-to-our-ceo/