topic Re: Samsung Internet and Firefox Desktop sync problem in Tech Talk

Samsung Internet and Firefox Desktop sync problem

ShajedurRahman — Thu, 07 May 2020 10:53:17 GMT

I used to sync my history, opened tab and bookmarks from my Firefox Desktop. I added Firefox account to my phone settings app section. Then, Opened tabs>Synced tabs opened synced tabs from my PC's Firefox browser.

But, after a recent update of Samsung Internet yesterday, I don't see the synced tabs there anymore. And even the Firefox account isn't in accounts settings anymore.

Does anyone face the sane problem? How to solve this issue?

Re: Samsung Internet and Firefox Desktop sync problem

cs_member9 — Mon, 11 May 2020 13:05:40 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

We would like you to open settings and verify the version as the latest version is 11.1.2.2.

Kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Samsung Internet and Firefox Desktop sync problem

simplex19 — Mon, 11 May 2020 16:15:45 GMT

Facing the same issue as well. It appears that the firefox sync function was removed entirely in the newest version (I'm running 11.2.1.3) without any warning. Hope that this change was unintended and firefox sync will be reinstated in the next update.

Re: Samsung Internet and Firefox Desktop sync problem

Rgbarnett1 — Wed, 13 May 2020 12:25:27 GMT

Also having this issue as of the last few days. The update to 11.2.1.3 appears to have contained some significant changes. My situation mirrors the one above on a Note 9.

In the settings on my phone before, there was a duplicate Firefox account that was responsible for syncing with the Samsung browser, and as mentioned above, one of the accounts is gone and I see no way to reconstitute it.

Re: Re: Samsung Internet and Firefox Desktop sync problem

ShajedurRahman — Thu, 14 May 2020 13:57:34 GMT

Hope it will come back again soon.

Re: Samsung Internet and Firefox Desktop sync problem

CaMa — Fri, 22 May 2020 19:45:33 GMT

Same issue. I removed 11.2.1.3 version and reinstalled 11.1.2.2 and blocked automatic update. I will hope developers fix reintroducing this very useful feature.

Re: Samsung Internet and Firefox Desktop sync problem

Mario123 — Sun, 24 May 2020 10:10:56 GMT

The same issue here. I need to switch to Firefox for Android until they will not return with syncing Firefox accounts.

Re: Samsung Internet and Firefox Desktop sync problem

travla — Sun, 24 May 2020 13:39:32 GMT

I'm running 11.2.1.3 on a Samsung Galaxy S8, and I too have noticed that Firefox Sync has disappeared since last update. I can live without synchronised tabs, but the bookmarks are a deal breaker.

Re: Re: Samsung Internet and Firefox Desktop sync problem

ShajedurRahman — Sun, 24 May 2020 14:10:43 GMT

how can I uninstall and roll back to version 11.1.2.2?

Re: Re: Samsung Internet and Firefox Desktop sync problem

ShajedurRahman — Sun, 24 May 2020 14:16:24 GMT

yeah, I tried that too. I used Firefox preview for couple of days. and more interestingly, Firefox preview has added support for dark reader extention for the latest version very recently. dark reader extension switch to dark mode automatically. the only issue I have with Firefox is that unlike Samsung Internet, when pages load, it becomes white which is not pleasing when surfing internet in low light.

Re: Samsung Internet and Firefox Desktop sync problem

CaMa — Mon, 25 May 2020 12:39:46 GMT

I reinstalled from Galaxy Store

Re: Re: Samsung Internet and Firefox Desktop sync problem

ShajedurRahman — Sat, 30 May 2020 03:31:51 GMT

But it always installs the latest version.

Re: Samsung Internet and Firefox Desktop sync problem

CaMa — Mon, 01 Jun 2020 17:48:00 GMT

In the Galaxy store for my S9+ I find v11.1.2.2.

Alternatively you can find a previous version here

Re: Samsung Internet and Firefox Desktop sync problem

CaMa — Mon, 01 Jun 2020 17:45:55 GMT

Has someone installed v11.2.2.3 from Play Store? It is an update version of 26 may.

Re: Re: Samsung Internet and Firefox Desktop sync problem

ShajedurRahman — Tue, 02 Jun 2020 12:02:22 GMT

yeah I have. but it hasn't solved the issue though. first time I faced the issue, I deleted Firefox account from the accounts section. and found that Firefox wasn't in add account section any more. I'm guessing it's a problem from Samsung's side. when I noticed notification about the update, I hoped this issue to be addressed. but it hasn't.

Re: Samsung Internet and Firefox Desktop sync problem

14502 — Thu, 04 Jun 2020 20:57:53 GMT

By installing 11.1.2.2 I got that duplicate firefox account back in list of addable accounts for the cloud. However, I can't actually add it. When I'm prompted to fill in my firefox account data, they're rejected, although entered correctly and syncing my Android firefox with my desktop firefox does work with the same login data. What is going on?

Re: Samsung Internet and Firefox Desktop sync problem

danielr83 — Wed, 05 Aug 2020 22:38:38 GMT

I was also bothered by this move, but have since been using the Beta version of Firefox for Android. I have been very impressed with the Beta version, it is very similar to the latest desktop version and has been stable for me. I was not a fan of the current Firefox app for Android as it was several version behind the desktop version and I had issues loading certain sites. Give Firefox Beta a shot!