topic Re: A20s in Tech Talk

A20s

deadbody — Sun, 19 Jul 2020 03:55:47 GMT

Battery draining 5% overnight without using. How can i fix this problem?

Re: A20s

tedhiunglii — Sun, 19 Jul 2020 04:12:26 GMT

Can't predict the exact cause but there are two possibilities one is that the health of the battery is seriously bad ..for that you've to reach the service center and get that checked or it may be a software issue which might get fixed with any future updates. And there's one more case in case you've downloaded any suspicious app (without knowing) it may be sucking battery overnight. If you've any of the cleaners,or games that you see ads of on instagram or an app with lots and lots of ads in it try to uninstall them and in the settings menu check whether any app that you don't want is using background processes.
Hope it helps🤜🏻🤛🏻

Re: A20s

vishallote1989 — Sun, 19 Jul 2020 05:57:03 GMT

From when did this issue is happening? After any software update or after installing any third party App?

Re: A20s

deadbody — Sun, 19 Jul 2020 06:19:57 GMT

no last updated almost 1 month. im noticing it for 1 week. i don't install that type of app which draining im keeping them on my observation.

Re: A20s

YuvrajGupta — Sun, 19 Jul 2020 06:52:59 GMT

since some of the processes run in background and use internet that is why some discharge will occur.

Re: A20s

cs-member13 — Tue, 21 Jul 2020 05:24:04 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:-

1. Battery optimization:- Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory

2. Close background running apps:-Tap on recent key and close the background running application.

For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support