topic Re: Re: Amazon Prime Video Streaming Quality in Tech Talk

Amazon Prime Video Streaming Quality

Nandu6809 — Mon, 13 Jul 2020 07:19:44 GMT

Anybody facing low quality streaming problem in amazon prime after last software update . Any solutions for getting HD quality back ?

Device : Galaxy A50s

Re: Amazon Prime Video Streaming Quality

vishallote1989 — Mon, 13 Jul 2020 07:16:03 GMT

Which device you are using?

Re: Re: Amazon Prime Video Streaming Quality

Nandu6809 — Mon, 13 Jul 2020 07:16:59 GMT

Galaxy A50s

Re: Amazon Prime Video Streaming Quality

Nandu6809 — Mon, 13 Jul 2020 07:18:52 GMT

when I enable acceleration . this is what it show when playing a video

Re: Re: Amazon Prime Video Streaming Quality

vishallote1989 — Mon, 13 Jul 2020 07:21:09 GMT

I am also getting same problem on my Samsung Galaxy m30s.

Re: Amazon Prime Video Streaming Quality

RedIndianRobin — Mon, 13 Jul 2020 07:31:49 GMT

Samsung has started removing Widevine L1 certification in most of their devices.

Re: Re: Amazon Prime Video Streaming Quality

Nandu6809 — Mon, 13 Jul 2020 15:27:13 GMT

will we get back HD streaming?

Re: Re: Amazon Prime Video Streaming Quality

RedIndianRobin — Mon, 13 Jul 2020 07:39:29 GMT

Only Samsung knows.

Re: Amazon Prime Video Streaming Quality

Nagsung — Mon, 13 Jul 2020 13:44:58 GMT

nalla vela I din update yet.

Re: Amazon Prime Video Streaming Quality

Samsung_Support3 — Wed, 15 Jul 2020 11:01:26 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly be informed Amazon prime is a 3rd party application which is not from Samsung. As we are trained to handle Samsung software and hardware related troubleshooting, we advise you to contact to the respective application software support. You can reach to the app developer through email channel go to: Play store > select more option> select installed app> click on read more.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Amazon Prime Video Streaming Quality

AbhirupBanerjee — Fri, 17 Jul 2020 15:15:14 GMT

Facing the same issue in my Galaxy A50s. Totally disappointed to hear Samsung removing Widevine L1 from A series devices when they charge so much premium for it.