topic Re: fingerprint problem in Tech Talk

fingerprint problem

Samsung_xtUD4SM — Thu, 09 Jul 2020 15:56:01 GMT

I have fingerprint problem in my sangsun galaxy A50

Re: fingerprint problem

AshuAgrahari — Thu, 09 Jul 2020 16:00:31 GMT

what is the exact problem you are facing with fingerprint ?

Re: fingerprint problem

Anonymous — Thu, 09 Jul 2020 16:00:29 GMT

sangsun is which company? 🤣🤣🤣🤣🤔

Re: Re: fingerprint problem

Anonymous — Thu, 09 Jul 2020 16:01:03 GMT

sangsun 😂🤣 that is problem

Re: fingerprint problem

vishd — Thu, 09 Jul 2020 16:01:20 GMT

Japan ka hai sangsun new hai

Re: fingerprint problem

NitishBadhan — Fri, 10 Jul 2020 10:23:32 GMT

bekar fingerprint lgaya hai to hogi e problem

Re: fingerprint problem

cs-member13 — Sat, 11 Jul 2020 13:03:42 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "fingerprint" issue kindly follow the given below steps:

1) Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys,pens,and necklaces.

2) If you bend your finger or use a fingertip, the device may not recognize your fingerprints.Press the fingertip so that your fingertip spreads over the wide surface of the fingerprint recognition area.
3)The device may not recognize fingerprints that are affected by wrinkles and finger should not be wet.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: fingerprint problem

Samsung_xtUD4SM — Tue, 14 Jul 2020 14:17:18 GMT

still the problem is same