Battery issue

Samsung_C9d2G2W — Wed, 01 Jul 2020 18:51:52 GMT

I am using M31 for past 3 months. At first it was just awesome but now the battery is draining fast. Also it is not supporting fast charging, it takes more than 2 hours for full charging. Any suggestions for this issue.

Re: Battery issue

cs-member13 — Sat, 04 Jul 2020 06:06:00 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We are very sorry for the inconvenience caused to you, please be assured and to resolve "charging" issue kindly follow the given below steps:

1. Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2. Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

3. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern."
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Battery issue

Re: Battery issue