topic Re: S20 heating issue in Tech Talk

S20 heating issue

Napzter17 — Mon, 22 Jun 2020 04:24:35 GMT

Hey guys, any of you facing an heating issue with their Samsung Galaxy S20 device. It observed mostly when using the camera the phone gets heated up a lot and takes time to get back to normal. Is this a normal thing for the device or I have received a faulty device.

Re: S20 heating issue

sniggy — Mon, 22 Jun 2020 07:26:35 GMT

Its an issue with all s20 models. The chipset is bad.

Re: S20 heating issue

Nikhil828 — Tue, 23 Jun 2020 18:41:54 GMT

Even i have this issue

Re: S20 heating issue

Napzter17 — Tue, 23 Jun 2020 18:46:09 GMT

yeah, the only solution i find is to use the phone on medium power saver mode. what the use of 120hz display n all the other things we bought this phone for, samsung care doesn't even care

Re: S20 heating issue

Samsung_Support3 — Wed, 24 Jun 2020 05:56:14 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologies for your inconvenience. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: S20 heating issue

Napzter17 — Wed, 24 Jun 2020 06:27:01 GMT

Hi Samsung Support,
Glad to see you respond here, I have tried all options from above link, even the safe mode. Even when using the device in safe mode it gets heated up while using the in built camera app. please find the screenshot for your reference. also it did not take more than a minute for the device to heat up.

Re: Re: S20 heating issue

Napzter17 — Tue, 29 Sep 2020 05:00:56 GMT

hi Team, after the couple of updates i have received from you, there still seems to be heating issue with the phone, please take back the phone and give me back whatever amount you can