topic Re: battery issue in Tech Talk

battery issue

INB2dec — Mon, 22 Jun 2020 09:22:16 GMT

Hi,

Just few days ago I have purchased samsung galaxy m31 ,6 gb ram and 128 gb rom.I choose this for the battery,but using this feeling same as other mobile battery.Even I feel my 2 years old motorola's battery is better.It is draining quickly.If I watch video song in youtube then every 7 or 8 min 1% is decreasing.Is that normal for this battery?I have gone through most of the feedback from forams and have adjusted the settings,such as stopped background data usage or application use etc.Is my battery ok or I got a damaged mobile?Kindly let me know in brief what to do.

Re: battery issue

beniatgalaxy — Mon, 22 Jun 2020 16:40:34 GMT

same problem with my galaxy m21 . it gives battery kife of 3500 to 4000 mah even though it has battery of 6000 mah

Re: battery issue

prashantthaliava — Mon, 22 Jun 2020 16:53:35 GMT

same bro with SamsungGalaxy m21

Re: battery issue

Jayakumargeorge — Wed, 24 Jun 2020 07:38:24 GMT

Let me provide you some troubleshooting steps so you can diagnose your problem yourself instead of visiting to the service center. Step (1):Perform Battery Optimisation. Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory. Step(2):Turn off Bluetooth, Wi-Fi, mobile hotspot, NFC, etc a). Swipe down on the home screen to open the notification panel. b). Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off. Step (3):Kindly check whether the mobile network fluctuates frequently or network signal is low in your area. In both cases, the battery will drain considerably fast. Step(4):Reduce display brightness level. a). Swipe down on the home screen to open the notification panel. b). Turn on the Auto-brightness option if available. Step(5):Adjust screen timeout settings. Go to Settings > Display > Screen timeout > minimum screen timeout. Step(6):Update apps. Kindly check which application is or interface is using more battery from device care. And try to update the app or avoid using that app. Step (7):Close background running apps. Tap on recent key and close the background running application. Step(8):Turn off auto-sync of e-mails, app data, etc. a). Swipe down on the home screen to open the notification panel. b). Turn off the auto-sync option. Step(9):Check device in safe mode: Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key. Exit safe mode: Restart the device. Step(10): Try your device in safe mode. As you were facing battery drainage issue in your device, I have provided you some basic trouble shooting steps and your concern has been resolved. "If the problem is solved click the three dots & click solution".

Re: battery issue

Samsung_Support3 — Wed, 24 Jun 2020 15:00:31 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support