topic One Ui 2 update in Tech Talk

One Ui 2 update

Akay1100 — Fri, 19 Jun 2020 10:30:07 GMT

Device is heating on charging , on using internet , on phone call , and sometime without any reason also after udating to one ui 2.

Can any body told me ,what should i do

Re: One Ui 2 update

shubham3582 — Fri, 19 Jun 2020 12:10:56 GMT

probably it would some app because of which your phone is heating. Because rather than charging no phone heats if it belongs to a good company

Re: One Ui 2 update

Akay1100 — Fri, 19 Jun 2020 15:06:09 GMT

but the heating issue i am facing after udate not before it

Re: One Ui 2 update

Akay1100 — Fri, 19 Jun 2020 15:06:33 GMT

and on charging phone is heating unreasonably

Re: One Ui 2 update

cs-member13 — Tue, 23 Jun 2020 11:59:58 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support