topic Fingerprint issue in Tech Talk

Fingerprint issue

SandySuper — Tue, 09 Jun 2020 01:18:24 GMT

My A50 is showing fingerprint sensor calibration needed it is after update. I have rebooted my device.

Re: Fingerprint issue

Roshansean — Thu, 11 Jun 2020 08:04:53 GMT

go to samsung service centre. they do fingerprint calibration with calibration jig. they take just 10mins to do it.

Re: Fingerprint issue

Samsung_Support3 — Thu, 11 Jun 2020 08:49:06 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1) The device may not recognize fingerprints that are affected by wrinkles, small or thin fingers.

2) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support