A6 plus

Hariharansalemindia — Thu, 04 Jun 2020 15:54:05 GMT

Dear Samsung theme I using A6 Plus this mobile very good camera and power backup but very very poor in using hanging complaint one app open just 15 second To 20second just I install new version but is very very slow please help me any update link to me thank you

Re: A6 plus

cs_member10 — Sat, 06 Jun 2020 13:10:33 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you so much for your valuable feedback regarding camera and power backup and please be assured and to resolve "device hanging" issue kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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A6 plus

Re: A6 plus