Facing Camera Problem, Sharpeness missing.

Techboy — Thu, 04 Jun 2020 04:10:01 GMT

After 1 year use I m facing camera problem on my Galaxy On8 2018 model. Sharpness, colour contrast and detailing missing in my pictures. After reset same problem detected.

Re: Facing Camera Problem, Sharpeness missing.

cs_member10 — Sat, 06 Jun 2020 05:07:44 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Camera picture quality issue may occur for number of reasons-

1-We recommend you to check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity) or check by changing the aspect ratio.
2-Turn on/off the Auto flash as per requirement (If Available in the Device).

Please be assured and perform following methods to resolve the Camera issue :

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

topic Facing Camera Problem, Sharpeness missing. in Tech Talk

Facing Camera Problem, Sharpeness missing.

Re: Facing Camera Problem, Sharpeness missing.