topic Re: Re: bug in update in Tech Talk

bug in update

sabarirajan — Thu, 12 Dec 2019 17:38:03 GMT

Don't update your mobile, just now I update my phone (A50) my finger print sensor not working...

Re: bug in update

darkf1ber — Thu, 12 Dec 2019 17:40:40 GMT

pls report. delete fingerprints and reregister.

Re: bug in update

Skmaurya — Thu, 12 Dec 2019 17:47:33 GMT

which update

Re: bug in update

Samsung_Support2 — Wed, 18 Dec 2019 10:11:49 GMT

Hi there,

Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

Regards,
Team Samsung Members

Re: Re: bug in update

sabarirajan — Wed, 03 Jun 2020 15:28:22 GMT

That also done but not registered...

Re: Re: bug in update

sabarirajan — Wed, 03 Jun 2020 15:29:24 GMT

For each and every patch level, need to calibrate in service center... it's all our fate bro

Re: Re: bug in update

sabarirajan — Wed, 03 Jun 2020 15:32:55 GMT

Sir, I already visit the Authorized service center nearly 4 times no solution, totally irresponsible. Fingerprint sensor, camera performance worst.