speaker issue

SumanPuchku — Sun, 31 May 2020 09:29:38 GMT

My Samsung J7 (2016) speaker sound become too low...4 years old my phone..even now i can't hear, when my phone ringing..How can i increase my speaker volume?

Re: speaker issue

cs_member10 — Tue, 02 Jun 2020 14:18:12 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "sound" issue kindly follow the given below steps:

1)(Check device volume settings)

Tap on Settings--->Tap on Sound & vibration--->Tap on Volume--->Drag the volume adjustment bar left or right to increase or decrease the device volume.

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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speaker issue

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