Note 9. Video does not plays smoothly

rgargmd — Sun, 31 May 2020 18:20:01 GMT

Hi, I have recently noticed that my video are playing with lagging in my Note 9. It plays with jerks and voice also gets cracked.

Lagging is evident during overall performance too.

I tried to free the memory by deleting unused apps and large files. But still no benefit? What can be the reason and how to sort it out.

Attached is a screen recorder showing lagging.

Re: Note 9. Video does not plays smoothly

cs_member10 — Tue, 02 Jun 2020 13:29:52 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

In order to resolve the "phone lagging " issue in your device kindly perform quick basic troubleshooting steps:-

1. Check space availability: Settings>Device Care>Storage.
2. Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

Please visit this mentioned link to resolve your device hanging issue: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Note 9. Video does not plays smoothly

Re: Note 9. Video does not plays smoothly