topic Re: mobile issue in Tech Talk

mobile issue

siva5233 — Sat, 30 May 2020 13:38:06 GMT

I was bought galaxy m30s on November 2019. And I also get an update of android 10 along with one UI2.0, when I update my phone. So many software issues are raised. Like network connectivity, fingerprint problem, camera quality, battery draining, and so on. But majorly when I put my phone on charging. It takes 5 to 6 hours of time to full my phone even battery level at 90%.I was used only Samsung authorized charger. The charger comes along with the phone box. My area was covid19 restricted area.no transport availability. What can I do

Re: mobile issue

siva5233 — Sat, 30 May 2020 14:13:04 GMT

please reply those people see this massages

Re: mobile issue

AMPK — Sat, 30 May 2020 15:40:44 GMT

Drain battery to zero switch off and charge to 100%. Next try to switch off internet when not used for some days. it will tune.

Re: mobile issue

AMPK — Sat, 30 May 2020 15:42:07 GMT

use Device care regularly to remove catch.

Re: mobile issue

cs_member10 — Tue, 02 Jun 2020 11:20:41 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Slow charging" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist and for other issue, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: mobile issue

Karako — Tue, 02 Jun 2020 11:46:42 GMT

Galaxy M30s has some applications problems to works on indiabulls subh app. It works on all devices except galaxy M30s. Chk & cnfm if java etc rqrd?

Re: Re: mobile issue

Karako — Tue, 02 Jun 2020 11:46:44 GMT

Galaxy M30s has some applications problems to works on indiabulls subh app. It works on all devices except galaxy M30s. Chk & cnfm if java etc rqrd?