charging issues!

Meet1691 — Tue, 26 May 2020 13:32:29 GMT

Hello,

-I am using A30 model. My battery is fully charged at 3 to 4 hours. So how can we say that this phone has fast charging system!!.

- What can i do now?

Re: charging issues!

govind0999 — Tue, 26 May 2020 16:17:49 GMT

bhai same problem in m31 4 -5 hours me charge hota hai

Re: charging issues!

cs_member10 — Fri, 29 May 2020 12:21:33 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve this issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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