topic Re: charging problem in Tech Talk

charging problem

PUB — Mon, 25 May 2020 05:37:27 GMT

I have m31 from past 2 days it's charging too slow that even charging for 15hrs it has reached only from 0 to 75%, what is the solution???

Re: charging problem

Arth1 — Mon, 25 May 2020 14:08:10 GMT

only solution is to power off tour phone and charge. This is problem with the latest update in each samsung device. Hope they will fix it asap.

Re: charging problem

3sh — Mon, 25 May 2020 14:18:58 GMT

Same problem here...!!!

Re: charging problem

Samsung_Support3 — Fri, 29 May 2020 10:14:22 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologies for your inconvenience. Please perform the below mentioned steps to resolve the issue:

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support