topic Fingerprints sensor isn't working in my new M31 in Tech Talk

Fingerprints sensor isn't working in my new M31

Ankita04 — Sat, 23 May 2020 16:12:43 GMT

Fingerprints sensor isn't working in my new M31. Tried cleaning the sensor surface, factory reset everything but still not working. Kindly help.

Re: Fingerprints sensor isn't working in my new M31

cs_member10 — Wed, 27 May 2020 07:43:29 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have tried all the steps we request you kindly visit the service center as your device needs physical inspection, to check for the service center opening timings kindly connect with our chat support through given link : www.samsung.com/in/support

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Fingerprints sensor isn't working in my new M31

Dinuj7max — Mon, 05 Oct 2020 08:15:25 GMT

hi I too got the same issue with finger print, how can this be resolved in this pandemic time.

Re: Fingerprints sensor isn't working in my new M31

Members_HlAGk6w — Wed, 20 Jan 2021 18:20:14 GMT

I use a Samsung M31s too and this problem came on my device too . I just removed fingerprint unlock for the time and it started working again , turns out what seemed the case with me was that the software temporarily disable fingerprint sensor if you say did a emergency call with pressing your power button 3 times or someone tries to incorrectly try opening it with fingerprint it came to normal after 2-5 days

Re: Fingerprints sensor isn't working in my new M31

Members_HlAGk6w — Wed, 20 Jan 2021 18:20:23 GMT

Re: Fingerprints sensor isn't working in my new M31

varuvaru — Sat, 23 Jan 2021 06:41:37 GMT

biometric not working properly in my samsung m31s ...

Re: Fingerprints sensor isn't working in my new M31

8126108149 — Sat, 05 Aug 2023 08:49:56 GMT

Jitendra Kumar