topic Re: Re: Note 9 screen issue in Tech Talk

Note 9 screen issue

3303duja — Sat, 09 May 2020 12:21:37 GMT

Hello everyone. I have Samsung note 9 and I am facing a problem in my set. While using the mobile screen colour getting fade, becoming yellow then green with blur screen and touch not working.

Please suggest if anyone know what to do with this.

Thanks

Re: Note 9 screen issue

urbanbach — Mon, 11 May 2020 23:53:12 GMT

I have the exact same problem and still haven't found a solution for this. On various forums people are saying that this was caused by the update which came out in March. I was really hoping that April's update would this this, but I was wrong, still have the same problem...

Re: Note 9 screen issue

cs_member9 — Tue, 12 May 2020 08:13:07 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,

Samsung Customer Support

Re: Re: Note 9 screen issue

karthikeyan78 — Thu, 14 May 2020 03:13:22 GMT

I sent error report almost month back but still no response from your end. This is the way you are treating customers. You may get many complaints about Samsung Note 9 recently ,do you think all are installed 3rd party application at a time..There is no logic behind this concept. Being a one premium model the customer supporting team related this issue still not clear. in fact due to this issue I kept my mobile in idle and having lower end mobile.