Issues after OneUI 2 update

prateekjha — Wed, 13 May 2020 08:29:58 GMT

• High battery drain
• Lag in Keyboard and App switching
• Frequent killing background apps (Most annoying)
• App crashes (Most often when playing games)
• Free RAM is always less than 1.5 GB, after running Device Care optimization 2 GB (I guess this is the reason for 3rd issue)

Re: Issues after OneUI 2 update

cs_member9 — Fri, 15 May 2020 09:01:20 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:

Space availability (Storage & Internal memory): To improve the device performance there should be sufficient space. Request you to keep at least ''minimum 20% internal memory free''.
Clear cache memory of a particular application: Settings>Apps>Select particular app (e.g. Samsung Internet)>Storage>Clear Cache

For more information about hanging related issue, you can also follow below mentioned link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

If the issue still persist, register your concern in Samsung Members Application (Samsung Members App Get help> Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,

Samsung Customer Support

topic Issues after OneUI 2 update in Tech Talk

Issues after OneUI 2 update

Re: Issues after OneUI 2 update