topic Re: samsung m31 in Tech Talk

samsung m31

kailyDnpri — Tue, 12 May 2020 02:00:13 GMT

I am using Samsung Galaxy M31 and i have problem as below;

Today I receive software update notice and when i try it download all and while installing update it appear SUPER : Built Id does not match with the reference.

Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone)

After pressing these two keys, it start installing update and same problem appear in my phone.

Hard reset of phone also not possible.

How to do? Since lockdown is going on i cannot use my phone.

Re: samsung m31

kailyDnpri — Tue, 12 May 2020 02:03:42 GMT

I went to Samsung's service center. They also did not help me.

Re: samsung m31

rex1111 — Wed, 13 May 2020 06:40:00 GMT

you received the update on 12/05/2020?

Re: samsung m31

Samsung_Support3 — Thu, 14 May 2020 12:37:18 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apollzise for your inconvenience. Please please visit this mentioned link to resolve your device Issue: https://r2.community.samsung.com/t5/Galaxy-M/M31-Software-Update-Issue/td-p/4055046

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support