Battery Draining Issue

ShrawanKr — Sun, 03 May 2020 15:51:03 GMT

Why My Phones Battery is Draining So, Fast

Currently I am Using Samsung Galaxy J7 max

Due to this I disabled lock screen stories, smart glow but my phone is still consuming battery so fast

Re: Battery Draining Issue

cs_member10 — Fri, 08 May 2020 12:45:24 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "Battery drainage" issue kindly follow the below given steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

For more information on "battery drainage" please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Battery Draining Issue

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