battery issue

mohan1972 — Sat, 02 May 2020 03:17:14 GMT

I own a on 7 prime, last 2 days my phone is changing 80%only. No matter how much I charge. Di I need to change some settings to increase it till 100% charged. Please help.

Re: battery issue

cs_member9 — Fri, 08 May 2020 12:38:28 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,

Samsung Customer Support

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battery issue

Re: battery issue