topic Re: Samsung Notes in Tech Talk

Samsung Notes

Sacgunjal — Thu, 30 Apr 2020 12:59:04 GMT

Hi,
I have updated my Samsung galaxy M40 mobile two weeks back.
Update information: security parch level 01 march 2020.
But since then i am not able to use samsung notes app.
Whenever i try to open it geta crash.

Please suggest a solution for this problem.

Re: Samsung Notes

souvik04 — Fri, 01 May 2020 09:35:12 GMT

clear cache of the app and update it. If your problem still remains, uninstall the app and install it from galaxy store

Re: Samsung Notes

Emmanuel_J12 — Wed, 06 May 2020 13:05:04 GMT

Try reinstalling your app, if that doesn't, then turn your attention to the feedback section and raise an error report.

Kindly follow the steps as below:

Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of symptom and attach the system log data (click checkbox)

*When you abstract the log file. Please check off the pop-up message: log file delivered

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

Re: Samsung Notes

Sacgunjal — Wed, 06 May 2020 14:03:00 GMT

solved the problem by updating notes app through galaxy store.
if anyone is facing such problem don't uninstall the app. because you may loose your data. so just update the app.